Complaints - Mental Wellbeing

Wellbeing Services Complaints Procedure

Internal Complaints Procedure

If you are dissatisfied with the service you have received in any of the Centres within Student Services, please ask to speak to, or put your complaint in writing to the relevant service manager in the first instance.

Complaints concerning the Wellbeing Services are directed to:
Manager of Wellbeing Services
Student Services Dept
University of South Wales,
Llantwit Road
Pontypridd
CF37 1DL

This forms part of the University Complaints Procedure which is updated frequently.

Complaints to Professional Body:

Trish Thomas is a Social Worker registered with the Care Council for Wales.

If you have a complaint about her conduct or behaviour they can investigate complaints.

Contact:
Care Council for Wales
6th Floor, West Wing
South Gate House
Wood Street
Cardiff CF10 1EW
Tel 029 2022 6257
Fax 029 2038 4764
Email: info@ccwales.org.uk
Website page for lodging a complaint